Digital platforms shaped around the task.
Software and digital platforms for workflows that connect people, information and work on the web.
Explore the scope- People
- Service
- Systems
Connect people, service and systems
Define the user task
Start with the user and the intended outcome. Organise the information, screens and decisions that make the workflow understandable.
Develop and connect
Develop the agreed functions and describe the data exchanged between relevant systems. Make integration boundaries and dependencies visible.
Test and hand over
Review ordinary tasks and error cases. Hand over test records, configuration notes and a clear description of maintenance responsibilities.
How work is defined
Agree the goal and constraints, review the structure and prototype, then verify the implementation against the tasks people need to complete.
Describe the work that needs connecting
Explain who uses the service, where its information comes from and which step should become easier. That context supports a focused discussion about scope.
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